Q: Do you guarantee your services? A: YES! Our unconditional guarantee is that you receive the best service ever or we will do it until it’s right.
Q: What are your hours? A: Currently, we are by appointment only as the team members are independent contractors, but should we have availability same day, we will oblige.
Q: How do I schedule an appointment? A: You can schedule your appointment by phone, in person or online. Reservations for your gatherings are Scheduled online through GlossGenius and may require a card on file to schedule. We DO NOT have access to your card information, rather the system stores it to protect our artists with assurance that they will be compensated should there be a last-minute cancellation or no show. We will not charge your card unless you violate the terms you agree to with us and GlossGenius scheduling system.
Q: How do I choose the right treatments and products? A: We offer complimentary consultations and can make recommendations to fit your wants and needs. Whether you are looking for a hair care product line to use at home or have specific needs for a salon or nail treatment, we are always available to answer your questions.
Q: What can I expect from my service provider during my salon or nail gathering? A: Your service provider will consult with you prior to the service to find out your goals and preferences and can make recommendations if appropriate. She or he will let you know what to expect and will find out if you have any special needs or concerns.
Q: What should I wear for a nail or salon treatment? A: No special clothing is required; come as you are! If you are enjoying several services, you will be provided with a cape and towel to protect your clothing and personal belongings. Your personal comfort is always most important to us! If you are in doubt of chemical services, you may wear a shirt that has more wear and tear.
Q: Are scheduled gatherings necessary? A: We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation. A credit card may be necessary to hold your reservation depending on the service.
Q: Can I book extra services while I am at the salon? A: Absolutely, please ask! We will always try to accommodate your wishes, although we do recommend that you book your gatherings in advance.
Q: Do you offer gift certificates? A: Absolutely! Salon and nail treatments are the perfect gift. Purchase an Instant Gift Certificate Online, or feel free to stop by the salon to purchase it in person. We encourage recipients to use certificates within one year of purchase.
Q: What methods of payment do you accept? A: Cash, Visa, Mastercard, American Express, Discover, and FLHS Gift Certificates. Venmo and PayPal are another option but not preferred
Q: What is your pricing policy? A: All prices are subject to change. Product refunds must be done within 10 days of purchase with original receipt. Refunds may only be given to the original purchaser and no refunds for services. We guarantee our services and will ensure you are completely satisfied.
Q: How does the tipping process work? What is normal? A: Our prices do not include gratuities. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 15 – 20% of your total service fee.
Q: What is your cancellation policy? A: Providing outstanding service is the core of our business. Because gatherings are reserved especially for you, we ask that you notify us 24-48 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, we will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding. Some gatherings including Microblading, lashes and hair extensions must give a minimum 48 hour cancellation notice.
Q: Do you accommodate late arrivals? A: We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late, we request that anything over 15 minutes be rescheduled. As a courtesy to other clients, we can only conduct your session within your scheduled appointment.
Q: What if I have lost my gift certificate? A: Your certificate is considered the same as cash. It is necessary to keep track of this valuable property.
Q: Do you allow children in the Salon? A: Children are welcome as long as they are scheduled for services. If not, we ask that you respect our requested social distancing and limiting the number of guests in the salon by leaving your children at home. This also allows you time for yourself to enjoy your services.